Frequently Asked Questions

Delivery is a flat $99.

Yes. Plant Drop keeps delivery simple with a flat $99 delivery cost.

The delivery cost is shown at checkout before you complete your order, so you can review the full total before payment.

Plants are prepared and packed with care to help protect them while they are in transit. Packaging may vary depending on the plant size, shape, and order contents.

Yes. Add clear delivery instructions at checkout if there is anything that would help your order arrive smoothly, such as gate access or a safe place to leave the parcel.

If you may not be home, add delivery instructions at checkout. Choose a safe, shaded, and accessible place where the order can be left if needed.

Choose your plants, add them to cart, then follow the checkout steps to enter your details, confirm delivery, and complete payment.

Yes. You can add multiple plants to your cart and complete one order online.

Yes. After checkout, you should receive an order confirmation using the email address entered at checkout. Check your spam or junk folder if you do not see it.

Contact us as soon as possible. If your order has not already been processed, we will do our best to help with changes.

Contact us quickly if you need to cancel. Once an order has been processed or dispatched, cancellation may not be possible.

You can complete your order securely online using the available payment options shown at checkout.

Yes. Product prices are shown on the product page and cart before you complete your order.

Yes. Delivery is shown before you complete payment, so you can review your full order total first.

If payment fails, your order may not be completed. Try again, check your details, or use another payment method shown at checkout.

Unpack it promptly, check the soil moisture, remove any protective packaging carefully, and place it somewhere suitable for its light requirements.

Check the soil first. If it feels dry, water gently. If it is still moist, wait and monitor the plant over the next few days.

Plants can look slightly tired after transit. Give the plant time to settle, place it in suitable light, avoid overwatering, and monitor new growth over the following days.

Start with where the plant will live, how much light the space receives, how much care you want to give it, and the size or look you want to create.

Full sun generally means a position that receives several hours of direct sunlight each day. Always check the individual plant's care information before choosing a position.

Partial shade usually means the plant receives some direct sun but is protected for part of the day, especially during the hottest afternoon period.

Contact us as soon as possible with your order number, a clear description of the issue, and photos if relevant. Our team will review it and help with the next step.

Yes, photos help us understand the issue quickly. Include clear images of the plant, packaging, label, and any visible concern.

Because plants are living products, returns can be limited. Contact us with your order details so we can review the situation and advise what may be possible.

Take clear photos as soon as possible, keep the packaging, and contact us with your order number. This helps us review the delivery issue properly.

Use the contact page to send us a message. Include your order number if your question relates to an existing order.

Yes. Contact us with details about your space, light conditions, preferred plant size, and the look you want to create.

Yes. Browse the collections and product pages to choose plants suited to indoor spaces, outdoor gardens, patios, landscapes, and feature planting.

Plant photos are a guide. Because plants are living products, size, shape, fullness, leaf colour, and seasonal appearance can vary naturally.

Plants naturally change with season, growth stage, light, temperature, and recent care. This can affect foliage colour, flowering, fullness, and overall appearance.